Hints and tips

Customer care

At City Sightseeing it’s all about you, our customer. While we take every precaution to ensure that you enjoy the highest standards of care and safety on our buses, we are unfortunately not able to look after you once you have chosen to get off and exploreour exciting destinations.

You’ve got your ticket and you’re ready to go, but before you get on the bus, have a quick look at the following (very useful) advice: 

  • In South Africa, not all drivers are as courteous as our City Sightseeing bus drivers, so never assume that a car is going to stop for you – even at a zebra crossing. Cross only once a car has stopped or if you are sure you have sufficient time to cross the road safely
  • Remember that we drive on the left-hand side. Keep this in mind and think carefully before you cross a road – especially if you come from a country where people drive on the right-hand side
  • Like any other city in the world, Cape Town and Joburg are not without their share of petty crime. While there is very little reason to worry about your personal safety, we do suggest that you keep your wallet and valuable items in a safe place at all times and remain aware of what is happening around you. There’s no need for alarm though – in the world we’re living in, it just makes sense
  • Wear sunscreen! The African sun is bright and warm, but it’s never gentle – even on a cloudy day. Make sure you use sunscreen with a high protection factor on all exposed skin and wear a hat or a cap. Don’t forget to reapply your sunscreen at regular intervals
  • Buy your tickets on this website by simply clicking on "Buy tickets" button on each page. Tickets are also available at our tour offices. In Cape Town, that's at stop 1 at the V&A Waterfront and stop 5 in Long Street. In Joburg, our tour offices are located at stop 1 at Park Station and stop 6 at Gold Reef City. Alternatively, you can buy your tickets as you hop on the bus at any of our stops. 

Our tour offices have everything you need to ensure that your experience is an unforgettable one.

  • In Cape Town, you can choose from our great selection of souvenirs after your trip, or pop in beforehand for last-minute necessities like sunscreen, cold drinks or a City Sightseeing cap to keep the sun at bay
  • In Joburg, you'll be able to buy hats and sun screen at our tour offices prior to your journey and select souvenirs thereafter. Although we don't sell snacks or drinks here, both Park Station and Gold Reef City have several shops and restaurants. 

The safety and security of visitors are of paramount importance and authorities are working hard to ensure that our cities are safe holiday destinations.

In Cape Town, the City Central Improvement District (CCID) working with the business community, the South African Police Services and other security stakeholders have formed a tight security net around the city, and the crime rate has dropped significantly. 

Safety and security measures include:

  • Visible policing
  • Reaction units
  • Policing of traffic infringements
  • ATM fraud detection
  • Regulation of informal trading
  • Event security
  • Public assistance
  • Vehicle breakdown assistance
  • Security forums

While Johannesburg has suffered from a reputation of high crime over the years, that picture has also changed. A lot of effort has been put into regenerating the inner city and it has become a popular hang-out for locals and tourists. 

  • Avoid carrying large sums of cash and never carry your wallet in your back pocket
  • Don’t have cameras or video cameras loose, carry them close to your person
  • Don’t leave belongings unattended
  • Do not flaunt valuable items such as expensive jewellery, cameras or cell phones
  • Take advice on where to go after dark from locals and your hosts
  • Take special precautions at lonely outlook points at dusk or after dark
  • Do not allow strangers to assist you in any way at ATMs; concentrate on your transaction and don’t be distracted; don’t accept assistance from strangers or divulge your PIN to anyone; ensure the person behind you stands well away from you; and cover the keypad when entering your pin
  • Keep photocopies of all your valuable documents in a safe place
  • Street children and beggars may approach you for a handout. Many social workers advise against giving money to the children as it usually gets handed over to some older figure or is used for sniffing glue. If you wish to do good for these children, rather give them food
  • When driving, keep car doors locked and be aware of loiterers standing around at traffic lights
  • Be aware of who's in the immediate vicinity when getting into or out of your vehicle in the parking lot at the supermarket or mall
  • At night, park in a secure, well-lit area
  • It's advisable not to leave bags, cameras, mobile phones, etc. lying on a car seat. Thieves sometimes break windows to snatch valuables
  • Ensure that hired or borrowed vehicles are reliable and have been serviced recently
  • Make sure you have sufficient fuel for your journey, breaking down – especially at night – could be dangerous