Privacy and Cookie Policy

In this document, we describe how we, City Sightseeing collect, use, and handle your personal information when you use our website and services and what your rights are in relation to such information.


1.1 Personal information:

When purchasing any of our products via our website, subscribing to our newsletters or chatting on-line with us, you will be requested to give certain personal information such as your name, email address and location. This information is necessary to enable us to legally transact with you in respect to any of our products or services. Also, this information will enable us to develop and enhance our services and products to better suit your specific needs.

1.2 Device information:

We also collect information from and about the devices you use to access our website. This includes things like IP addresses, as well as the type of browser and device you use. Once again, this information allows us to update and develop our website and applications to ensure that our products and services can easily and seamlessly be accessed from your devices.


We use "cookies" on our website. Cookies are small pieces

2.1 Why do we use cookies?Cookies are stored on your web browser thus doing away with the need to resubmit the same information every time you visit our website. It also keeps you signed in on different devices and also allows the website or a third-party to recognise you and your preferences, thus making your next visit more efficient.

Cookies are essentially used to remember your preferences and to make our website more efficient and useful to you. It helps to remember things such as your language choice, which trips you previously selected and what advertising would interest you based on your use of our website.It essentially helps us to improve your overall experience when using our website.

2.2 What types of cookies do we use?

There are various types of cookies:

2.2.1 First-party cookies:

These are cookies issued by our own domain which we use to identify your specific preferences based on your previous visit(s) to our website. Only our website can read them.

2.2.2 Third-party cookies:

Third-party cookies are controlled by other parties such as our business partners. These cookies are necessary to provide advertisements and to connect you to other attractions which you may choose to explore. We have no control over third-party cookies but you can turn them off, but not through us.

2.2.3 Session Cookies:

These cookies only last as long as your online session, and will disappear from your computer or device when you close your web browser.

2.2.4 Persistent cookies: These cookies stay on your computer or device for more than one session and are used to remember your preferences on the website and they do not expire when you close the web browser. These cookies help us to improve the functionality of our website for your future use.

2.3 How do I reject and delete cookies?

You will need to go to your browser settings and choose to reject all or specific cookie data that is saved when you visit our website. This includes preventing any third-party websites from saving and reading your cookie data.Note that most browsers automatically accept cookies. Therefore, if you do not wish cookies to be used, you may need to actively delete the cookies. If you reject the use of cookies, you might not be able to use all of the features on our websites and some of our pages may not display properly.Note that you consent to our cookies if you continue to use our website without deleting or rejecting some or all cookies.


We understand your need to be able to effortlessly search for other services or products which complement those which we offer to make your visit to our City memorable one. It is for this reason we have included links to other attractions and sites. Please be aware that we are not responsible for the content or privacy practices of such other sites and we thus encourage our users to be aware when they leave our site, to read the privacy statements of any other site that collects your personal information.


4.1 We may share information in the manner explained below, but we won’t sell it to advertisers or other third parties.4.2 How do we share the information?

4.2.1 Other Users:

Should you comment or like a post on our Facebook page or other social media applications that we use, this will be shared with and viewed by other users using these applications.

4.2.2 Third-party service providers:

In order to provide you with an optimum service and to understand how you are making use of our services, we often use third-party service providers to access your information and process it on our behalf. This may include sending you emails about things we think may interest you, getting feedback from you or to ask you what you think about our services.

4.2.3 Research:

We strive to provide visitors to our website and our City an unforgettable experience and this requires research. We thus may collaborate with research partners and share data with them. However, we are careful who we collaborate with and how such data may be used.


We take every reasonable precaution to safeguard your data from outside intrusion and unauthorised access by using firewalls and data encryptions. We also enforce physical access controls to our offices and building and access to personal information is only authorised to those of our employees who require it to fulfil their service obligations.


We retain your personal information for as long as you continue to use our services or subscribe to our newsletters, and for a period of 36 months after you have stopped using our services or subscribing to our newsletters.However, at any time during this 36 month period, you may request that we no  longer use your information for any marketing purposes, or that we delete all of your information.

Your request must be directed to [email protected].


We may transmit or transfer personal information to a country outside SouthAfrica. Personal information may be stored on servers located outside South Africain a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.